Each year, BBB receives calls after the holidays from upset consumers who are stuck with items they cannot return. This holiday season, BBB wants to remind consumers to know their rights. BBB offers this advice on returns/exchanges:
Returns are a store policy – not a law. Find out about a store’s return policies before making a purchase. Some stores require products be returned within a specific period of time.
Health regulations forbid returns of such items as hats, bathing suits, and other intimate apparel.
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