BBB is warning consumers to watch out for phishing scams related to the recent Epsilon data breach. Phishing involves unsolicited emails, pop-up messages, text messages or phone calls that appear to come from reputable to fraudulently obtain personal information such as logins, passwords, a Social Security number, and bank or credit card numbers.
Epsilon handled email marketing programs for hundreds of corporate brands, including Best Buy, Capital One, Chase, Kroger, Marriott, New York & Co. and Walgreens. It announced on April 1 that “unauthorized entry” into its system exposed the names and email addresses of its clients’ customers. Some consumers have since received emails or other correspondence from those companies, letting them know of the breach. It would be easy for scam artists to take advantage of those who were affected. The following tips can help consumers confronted with phishing scams.
· Even if the request sounds authentic, check out the inquiry before you respond. Visit the website of the legitimate company you know and trust, or call the number on the back of your credit card, recent statement or receipt to confirm that representatives have been authorized to solicit customer information.
· If people who say they represent your credit card company or bank call you to discuss suspicious activity in your account, they should ask only about the transactions in question. Do not provide your account number, expiration date or other data, because the legitimate company or bank would have that information on file.
For more tips on protecting yourself from fraud, go to www.bbb.org or call 800-388-2222.